FAQs

Most Frequently Asked Questions Revealed:

1. When can I expect my package to arrive?

A: We ship anywhere in the world so it will depend on your country of residence and not all of our merchandise ship from the same warehouse. It may take anywhere from 10 - 40 days on average. This is highly dependent on the customs and import process in your country. Please note during the holiday season that these time frames may be impacted but you may contact the shipping carriers directly at the number provided in the shipping notification emails you will receive. Below are the most typical time frames for your region. 

USA: Between 5 - 10 days average 

Canada: Between 10 - 15 days average

Europe: Between 10 - 20 days average

All Others: Between 10 - 20 days average 

2. When can I expect tracking information? I didn't receive any notification emails of an order confirmation or tracking, where can I get that?

A: Typically the shipping carriers update their system slowly (several days may pass before you get tracking). If you haven't received it within a week's time frame, first we would advise to check your spam/junk folder in case and make sure you entered your correct email address upon ordering. Or if you decided to create an account here then you can also check there. If all else fails and nothing is there, please contact us directly at the above mentioned email and we can assist you! 

3. Will you work with bloggers, social media famous, models, etc?

A: Generally yes, please send us your information, social media accounts, and any other helpful information to us at support@bamugi.com and we will review it. 

4. Where do you ship from?

A: The majority of our inventory is sold from our warehouses in China with a select few items from other distributors in other countries including here in the United States. That being said, sometimes your order may come in different packages at different times.

5. Do you accept wholesale orders? 

A: Depending on order size requested and your business it is possible. Please email us at support@bamugi.com